Chris Arrington is the Chief Credit Officer for SRS Distribution in McKinney, Texas. Chris Arrington joined SRS in 2020 following an 18-year career in trade credit at Ferguson. As Chief Credit Officer, Chris is over both the SRS and Heritage groups. He is responsible for the extension of credit, collection of the A/R, DSO and bad debt performances, cash application, and customer set up functions.

Before SRS, Chris went through the MIT program at Ferguson. He had various management roles in credit across the country before becoming the Director of Credit Management at Ferguson. In his tenure with Ferguson, Chris saw the company grow from $5 billion to a $17 billion publicly traded company. This insight gave Chris experience in turning Credit and Financial departments into a competitive advantage that leverages technology and leadership for better performance.

Chris is a graduate of Oklahoma State University. He also completed NACM’s Graduate School of Credit & Financial Management.

Sara Asomaning holds a B.S. in English from Towson University. With a background in writing, copyediting and proofreading, she has a keen eye for detail. Outside of work, she spends much of her time being creative with music, photography, and social media content creation. 

John-Carl “JC” Barone is a seasoned financial executive with over 30 years of experience in the financial sector, specializing in originating and structuring alternative credit solutions. His career has been marked by a consistent focus on innovation, leadership, and delivering exceptional results in global investment banking.

Prior to joining Evolution in 2024, JC spent 19 years at J.P. Morgan Chase Bank N.A., where he held several key roles. Most recently, he served as Executive Director and Head of Alternative Credit Origination & Sales, where he oversaw the origination platform for the Global Alternative Credit franchise. JC was instrumental in establishing a centralized sales and origination channel, becoming a trusted advisor for both internal and external stakeholders. His work involved evaluating corporate client needs, leveraging the institutional investor market, and consistently identifying new business opportunities.

Earlier at J.P. Morgan, JC ran the U.S. Alternative Credit Structuring & Syndications desk from 2018 to 2022. In this role, he managed the complete lifecycle of alternative credit opportunities, including sourcing, structuring, due diligence, credit analysis, legal documentation, and syndication. His leadership was crucial in developing trade finance solutions, contract monetization strategies, and single-asset infrastructure projects. From 2006 to 2018, JC led the creation and management of J.P. Morgan’s Credit Liquidity Solutions business, where he risk-managed over $20 billion in exposure and sourced more than $5 billion in distressed and illiquid credit assets globally. His innovative work earned him a JPMorgan Innovative Award in 2014 and a patent for the Lease Receivable Put.

Before his tenure at J.P. Morgan, JC was a Senior Vice President at Resurgence Asset Management L.L.C., a $1.2bln Distressed Private Equity firm where he identified and established a niche market in hedging strategies for high-yield corporate receivables. He began his career at Citibank N.A. as a Client Relationship Associate/Manager in the Global Corporate Bank covering more challenged Investment Banking clients.

JC holds an MBA from Cornell University’s Johnson School of Management and a Bachelor of Science in Finance from Manhattan College, where he was a member of Omicron Delta Epsilon society.

Since joining Evolution in April 2024, JC has been deeply involved in investing the firm’s capital, with a strong focus on business development, deal origination, transaction structuring, and execution.

Tim Bastian, ICCE is the Sr. Director Risk Management for Western Oilfields Supply Co. Rain for Rent. He has over 30 years of experience of management in the commercial collections field working in every aspect of the industry from Collection Agencies, Credit Bureau, Law Firms and as a Credit Manager for a growing company.  Mr. Bastian in a move unheard of in the Credit world, took on the role of Sales Manager for a wholesale sales division and the sales team (7 years) while Credit Manager, he has also operated a Leasing division for many years. Managed purchasing department for two years. Mr. Bastian is currently working as Sr. Director of the Risk Management Department he has developed since 2014 and is responsible for all Risk from A/R to HR, including insurance and liability claims for what is now a nationwide U.S. operation with operations now established in Canada, UK and EU regions. Mr. Bastian has been on the FCIB board of advisors for two years becoming Chairman along with joining the European Advisory Council as a part of the Chairman role in 2018 and is currently involved as a founding board member to establish the Central California District Export Council in conjunction with the U.S. Department of Commerce in Fresno.  Previously chair of the Greater Bakersfield Chamber of Commerce, Business Development and International Business Committees. 

Andrew Behlmann is a partner with Lowenstein Sandler LLP in their New Jersey office. Andrew leverages his background in corporate finance and management to approach restructuring problems, both in and out of court, from a practical, results-oriented perspective. With a focus on building consensus among multiple parties that have competing priorities, Andrew is equally at home both in and out of the courtroom, and he has a track record of turning financial distress into positive business outcomes. Clients value his counsel in complex Chapter 11 cases, where he represents debtors, creditors’ committees, purchasers, and investors. Andrew writes and speaks frequently about bankruptcy matters and financial issues. Before becoming a lawyer, he worked in senior financial management at a midsize, privately held company. He has a JD from Seton Hall University School of Law and a BS from University of Missouri-Saint Louis.

Ed Bell, DBA, CBA, ICCE, was the Senior Manager, Credit Administration for W. W. Grainger Inc., a $16B global industrial supplies distributor until his retirement in 2024. Ed was at Grainger for more than 49 years in many key roles such as Branch Manager, Sales Manager, Area Credit Manager, International Credit Manager, Corporate Accounts Credit Manager and National Corporate and Government Credit Manager. His diverse professional experience has enabled him to understand just how instrumental the credit department is in supporting every sale, which contributes and leads a company to success. Ed’s vast experience enabled him to not only forge deep cross-departmental relationships within Grainger but also to build close relationships with Grainger’s customers, which facilitates sales growth.

Ed has a deep passion for education and learning: Ed earned a Bachelor’s Degree in Business Administration, an MBA in Management and Finance, and a Doctorate in Business Administration. Ed also earned NACM’s Credit Business Associate (CBA) designation, FCIB’s Certified International Credit Professional (CICP) designation by successfully completing the International Credit & Risk Management course and went on to earn FCIB’s prestigious International Certified Credit Executive (ICCE) designation.

Ed believes that education is a lifelong journey and continues to learn and share his expertise through serving as a speaker at many local and national NACM, CFDD, and FCIB events including the NACM Credit Congress. Because of Ed’s leadership and contributions, FCIB was able to develop and produce the “Going Global” series, designed to build core competencies of today’s global credit professional.

Believing that the large, multinational companies needed an easier way to engage large staffs with NACM, Ed helped NACM design and create its National Membership; Grainger was NACM’s first national member company.

Ed served on the NACM National Board of Directors and the FCIB Board of Directors in 2016 and 2017. Ed remains on the FCIB Advisory Board in 2025.

Wanda Borges, the principal member of Borges & Associates, LLC., has been specializing in commercial insolvency practice, commercial litigation, and transactional matters, representing corporate clients throughout the United States for an excess of forty years.

She is admitted to practice before the courts of the State of New York and the United States District Court for the Southern, Eastern, Northern and Western Districts of New York, the United States District Court for the District of Connecticut, the United States District Court for the Eastern District of Michigan, the Second Circuit Court of Appeals, and the Supreme Court of the United States.  She is a member of numerous professional associations including the American Bar Association, American Bankruptcy Institute, The New York State Trial Lawyers Association, The Commercial Law League of America, and The International Association of Commercial Collectors.  As a member of the CLLA, she is a Past President of the League, and a Past Chair of its Bankruptcy Section and Creditors’ Rights Section.  Currently, Ms. Borges is serving on the Executive Council of the Eastern Region of the CLLA.  She is the Past President of the CLLA Fund for Public Education.  She is a member of the Board of Directors of the IACC.

She is a regular lecturer for NACM and its various affiliates.  Ms. Borges was a faculty member for NACM’s Graduate School of Credit and Financial Management.  She has been a faculty member for the National Institute on Credit Management, a program jointly sponsored by the CLLA and NACM. She has been a regular lecturer for the American Management Association on the Uniform Commercial Code and Fundamentals of Business Law for the Non-Lawyer, and for both the American Management Association, the Media Financial Management Association (formerly the Broadcast Cable Financial Management Association) and the Broadcast Cable Credit Association on Creditor’s Rights in Commercial Litigation and Bankruptcy Matters.  

Additionally, she has and continues to present seminars and webinars for the National Conference of Bankruptcy Judges, the ABI, CLLA, IACC, various local and national Bar Associations, Thomson West Publishing Company, The Sports Industry Credit Association, the National Credit & Financial Executives Forum, the National Food & HBC Manufacturers Credit Group, and RiemerPlus Reporting Service.  Additionally, she has prepared and presented educational programs for the American Automotive

Leasing Association, the National Chemical Credit Association, the Health Industry Manufacturers Association, the Beauty and Barber Manufacturers Credit Association, the New Hampshire Association of Broadcasters, and the Credit Association for Satellite History. 

She has served as the Managing Editor and still is one of the contributing authors of the Manual of Credit and Collection Laws published by the National Association of Credit Management and is a contributing author to its Principles of Business Credit. She has served as a member of NACM’s Editorial Advisory Committee. She has served as a Contributing Editor for the CLLA’s Bulletin and Journal and has contributed to the Bankruptcy Section Newsletter.  Currently, she is Co-Chair of the Board of Associate Editors for the CLLA’s “Commercial Law World” magazine, maintains the column “Heard and Overheard” and contributes articles.  Her treatise Hidden Liens:  Who is Entitled to What? was published in the Fall, 1998 Edition of the Commercial Law Journal.  She has authored Antitrust, Restraint of Trade and Unfair Competition:  Myth Versus Reality, published by the NACM.  Ms. Borges is the lead author and Editor-in-Chief of Enforcing Judgments and Collecting Debts in New York published by Thomson West Publishing Company. She routinely publishes articles for the NACM National’s “Business Credit” magazine and has published articles for its “Fraud Prevention News.” 

Ms. Borges serves as counsel to the National Cement Credit Association and the National Christian Suppliers Credit Group. She has published articles for the Broadcast Cable Credit Association “Creditopic$” and the “The Financial Manager” on Commercial Creditors’ Rights in Bankruptcy, Bankruptcy issues generally, the FTC’s Red Flags Rule, the ECOA and Regulation B, Electronic Invoicing, “Dot Com” Businesses, and on Advertiser/Agency Liability; and has prepared the “white paper” on the discontinuance of notarization of broadcast invoices.  She is a co-author of the National Association of Broadcasters’ book Out of the Red and into the Black, as well as the Broadcast Cable Credit Association’s Credit & Collection Handbook.

She has conducted “in-house” seminars on credit, collection, secured transactions, and insolvency for corporate clients such as Agrium, Inc., Bristol-Myers Squibb, Burlington Industries, Inc., Clyde Companies, Inc., Cosmair, Inc., Doric Enterprises, Ferguson Enterprises, Inc., Ingram Industries Inc., Mars Incorporated, McKesson Corporation, Mobil Chemical Company, Multi-Arc Corp., Novo Building Products, Pfizer Inc., R.J. Reynolds Tobacco Company, Sandvik, Inc., Sharp Electronics Corporation, Simon & Schuster Corp., SONY Corporation.

She is a past Chair of the Board of Trustees of Mercy University and served as a member of that board for nine years.  She has served on the board of Regents College (now Excelsior College), and has taught Business Law at Seton College in New York.  She is a past Chair of the Broadcast Cable Financial Management Association. Ms. Borges actively participates in community events.  She is a Leader of Song and directed the Youth Music Ministry at her parish, Our Lady Star of the Sea for ten years.

In May, 2004, she received the “Strength in Numbers Recognition Certificate” from the National Association of Credit Management.  In December 2006, she was named one of “2006 Top25 Most Influential Collection Professionals” by Collection Advisor Magazine. Ms. Borges was recently inducted into Mercy University’s Alumni Hall of Fame celebrating its 60^th year in existence. In November, 2010, Ms. Borges received the “Robert E. Caine Award for Leadership” from the CLLA. Ms. Borges has been included on the New York Super Lawyers – Metro Edition list (Bankruptcy & Creditor/Debtor Rights) each year since 2009. In 2021, Ms. Borges was included in Who’s Who in America.  In November, 2023, Ms. Borges received the “Warren Pinchuck Volunteer Service Award” given by the CLLA.  In January 2025, Ms. Borges received the Leadership and Distinguished Service Award from the IACC.

Rebekyah Brewer, CBF is the Accounts Receivable Manager of Southland Industries. She is a seasoned professional with over 25 years of expertise in full-cycle Accounts Receivable and Credit management within the construction and service industries. As a NACM Credit Business Fellow (CBF) and Microsoft Certified Power BI Data Analyst Associate, Rebekyah brings a unique blend of financial expertise and data visualization skills to the table.

For the past nine years, Rebekyah has leveraged Power BI to transform complex financial data into actionable insights, creating dynamic reports and dashboards that streamline departmental operations and empower key stakeholders. These tools provide vital visibility into areas such as AR portfolio management, collections monitoring, bad debt trends, customer payment behaviors, tax compliance, lien risk monitoring, cash flow forecasting, and more.

Dedicated to innovation and efficiency, Rebekyah is passionate about equipping credit managers and financial professionals with Power BI strategies and solutions to streamline reporting, enhance decision-making and drive performance.

Kevin Chandler, CCE has over 30 years of experience in the international credit, collections, third party risk management, and order to cash space.  He has done business in over 140 countries and built three global credit organizations. He has worked in the software, services, manufacturing, financial, and construction industries.  Kevin is currently the Director of Financial Services at Zachry Group in San Antonio, Texas.

Scott Chase is currently the Global Director of Credit and Collections for Gibson Brands, Inc. in Nashville, Tennessee, the manufacturer of iconic names like Gibson, Epiphone and Kramer guitars, Mesa Boogie amplifiers and KRK studio monitors. Scott’s career spans a 40-year career in credit and collections leadership.

Scott obtained his Certified Credit Executive certification in 2006, CICP in 2012 and is a graduate of the Graduate School of Credit and Financial Management. Scott has been a certified educator for NACM and was named Educator of the Year twice by NACM BCS in Salt Lake City. Scott has written and published several articles for NACM Business Credit magazine.

Scott holds a Bachelor of Science degree from Colorado Christian University. Scott finds great enjoyment with the game of baseball and playing his guitars. Along with his lovely wife Karyl and German Shepherd Shiloh, Scott makes his home in North Carolina where together they own a business run by his wife Karyl.

Latoya Conners Gray is the Director of Credit and Fraud, North America at W.W. Grainger, a leading MRO distributor with more than 500 locations in the US and Canada. At Grainger she successfully orchestrated a transformative overhaul of the credit and fraud organization, implementing new processes and optimizing talent. With a focus on compliance, she implemented comprehensive fraud measures across a team of 12,000+ members, ensuring the organization’s protection and financial well-being. By establishing an analytical platform for informed decision-making, she was able to reduce risks by over $8 billion annually. Her approach to Board Reporting and Accountability on Fraud/Risk Management has successfully prevented over $45 million in fraud each year. Latoya previously held positions with IBM, MarketSphere, and Sears; and holds a master’s in public policy and management from Carnegie Mellon University.

Dr. Amy Crews Cutts is a nationally recognized thought leader and chief economist focused on providing strategic economic analysis rooted in practical business terms. Amy is the President and Chief Economist of AC Cutts & Associates LLC, an economics and policy consulting firm. She was previously Senior Vice President and Chief Economist at Equifax and Senior Director and Deputy Chief Economist at Freddie Mac before that. With over 30 years of economic analysis and policy development experience, Amy is a passionate advocate for expanding consumer and small business financial security and access to low-cost, nonpredatory credit.

A polished and engaging presenter, Dr. Cutts is a sought-after speaker and panelist. She is a frequent guest on the Urban Institute’s webinars on housing trends, Third Bridge Consumer Credit Forums, and Equifax and RiskSpan webinars. Often quoted in national print and broadcast media, she has also published numerous studies in academic journals and books on such topics as the economics of subprime lending, the impact of technology on foreclosure prevention, and the drivers of strategic mortgage default. In 2015 and again in 2024 she won the Pulsenomics^® Crystal Ball Award for Outstanding Performance in the Fannie Mae (formerly Zillow) Home Price Expectations Survey for her forecast accuracy and is a participant in the Wall Street Journal’s Survey of Leading Economists and the Blue Chip Economic Indicators^® survey panel.

Cutts holds an MA and PhD in Economics from the University of Virginia and a Bachelor of Science degree in Applied Mathematics from Trinity University in San Antonio, TX. In 2015 she became a Certified Business Economist^®, a distinction of professional achievement from the National Association for Business Economics (NABE). She serves on the board of directors the National Business Economics Issues Council, the policy advisory board for The Reinvestment Fund, the advisory boards for Riskspan and Fairplay AI, and the housing advisory board for the National Foundation for Credit Counseling. She has taught economics at Georgetown University, Johns Hopkins University, the University of Virginia and was Assistant Professor of Economics and Senior Researcher in the Maxwell School for Citizenship and Public Affairs at Syracuse University. In 2021 she published the book Chopin Through the Window: An Autobiography with Franziska Stein.

Diana Crowe, CEO of The PowerUp Mindset and Regional Director for NACM Southwest, creates an inspired and motivated learning environment to bring focused training for professionals looking to advance their careers, improve customer relationships (both internal and external), effectively communicate, and add to and improve their power skills! 

Diana has conducted numerous professional trainings to audiences including credit professionals, industry specific and community groups, along with aspiring and published authors. 

In addition to her over thirty years in a variety of corporate cultures, Diana holds a Bachelors in Organizational Management and, under her pen name, she has published several full-length novels and is a USA Today Best-Selling Author. She has been featured in podcasts and published articles in NACM Business Credit Magazine and Credit Research Foundation.  

Chason Dancer is the Credit Manager at DXP Enterprises and possesses 20 years of experience working in the factoring and distribution industry.  He has broad knowledge in A/R process design and automation and is a 2^nd generation credit manager.  He currently holds his CBA designation from the National Association of Credit Management and was named NACM Emergent Leader in 2023.

Paul J. DiVecchio, principal of DiVecchio & Associates, is an Export Consultant and a leading authority on regulatory compliance issues with over 50 years of experience advising both business and government entities on export compliance issues. Mr. DiVecchio provides consulting services to over 400 clients worldwide including export compliance assessments, compliance program development, and educational programs for both the exporting and forwarding community. He has developed and conducted training programs for the U.S. Customs Service, Department of Homeland Security, and the Office of Export Enforcement, Bureau of Industry and Security, U.S. Department of Commerce, the FBI and the CIA.

Fred Dons has worked in trade finance for more than 30 years at various international Financial Institutionas like ABN AMRO and Deutsche Bank and currently he is the Head of Structured Trade Finance at Aria Commodities.

Fred started in trade finance operations in 1989 with AMRO Bank before moving to Albert de Bary Bankiers, Rotterdam in 1991. In 1994, Fred and two colleagues started the International Trade Finance sales department at Deutsche Bank Amsterdam.

In 2003, he became Head of Trade Finance Operations for DB Amsterdam but left the bank in 2004 to become Head of the European Document Check Team at ABN AMRO, before returning to DB in 2006.

At DB he served amongst others as Head Trade Finance as well as Head Commodity Finance.

During his banking years Fred Dons was a member of the National Committee for the ICC and the Dutch Bankers Association, working on the UCP, UDRG, ISBP and other rules and regulations for Trade Finance.

Charles Edwards joined SRS Distribution and Heritage Family of companies in early 2022. In his current role he oversees people, systems, and processes that support the Trade Credit function for SRS, Heritage, and The Home Depot. He and his teams are responsible for the development, implementation, and maintenance of the systems and technology used in AR management and customer financial services.

Charles started his Credit career in 2003 as a project manager with JC Penney Corp, where he designed data bases to support Finance and Accounting teams. He joined Ferguson Enterprises in 2005, where he held many positions over his 16-year stint, including: Director of National Credit Operations. Charles has a passion for innovation and helping people use technology and new ideas to reach their full potential.

Tom Fawkes is a partner with the law firm of Tucker Ellis LLP in its Chicago office.  Tom has practiced in the areas of bankruptcy and creditors’ rights for over 20 years, and has represented unsecured creditors’ committees, trade creditors, debtors, asset purchasers, and other parties in chapter 11 and 7 bankruptcy cases and out of court restructurings throughout the United States.  Tom has also established himself as an authority on bankruptcy and creditors’ rights legal matters, having spoken hundreds of times at conferences and before professional associations, and having authored dozens of articles for leading publications.  Tom has been recognized by Chambers & Partners as one of the top restructuring attorneys in the State of Illinois, and by Turnarounds & Workouts as one of the top 12 young restructuring attorneys in the United States, among other honors.

Chris Finley is the Global Credit Manager for Club Car in Augusta, Georgia, a global manufacturer of golf and utility vehicles serving the golf, commercial and consumer markets. Over the past 2 years, Chris has focused on building automation for the Invoice-to-Cash process at Club Car by implementing Robotic Process Automation (RPAs) and leveraging 3^rd party software to automate cash posting. These solutions have improved the turnaround time on credit requests to less than 24 hours and automated over 50% of their cash posting. Prior to Club Car, Chris worked with CIT Bank as a credit analyst servicing their factoring portfolio. 

Matt Fluegge is the Vice President of Sales and Strategic Partnerships with United TranzActions (UTA), and prior to that was an Executive Consultant with Worldpay. UTA is the nation’s largest check and ACH guarantee payments provider, and Worldpay is the nation’s 2^nd largest credit card processor. 

Matt is 23-year industry veteran with considerable payment processing and credit card surcharging expertise.  He has a Business Administration degree in Finance.  In addition to being a national presenter on payment processing topics, Matt works one-on-one with B2B and B2C merchants to provide payment processing services that reduce risk and costs and improve security and operational efficiency. 

Nerio Gonzalez Sanchez is the Global Credit and Collection Manager for APL Logistics, based in Scottsdale, Arizona, with headquarters in Singapore. APL Logistics provides global supply-chain logistics solutions across Automotive, Consumer, Industrial, and Consumer markets for six regions worldwide, as a wholly owned subsidiary of Kintetsu World Express, a Japanese airfreight company.

Nerio has over 20 years of successful experience in increasingly responsible roles within credit and collections across various industries, including international banking, IT technology, leasing, and global manufacturing. He holds a bachelor’s degree in business administration and an MBA. Nerio recently obtained his Accredited Order-to-Cash Manager (AOMC) certificate and is in the process of completing his International Credit Risk Management (ICRM) education.

In his free time, Nerio enjoys staying active with outdoor activities like hiking and walking. He is passionate about spending quality time with his two daughters. He loves soccer and is a devoted fan of Barcelona FC. He also enjoys the beach and loves reading.

With 25 years of experience in Credit Management, DeLinda Goodman has been a Certified Credit Executive (CCE) since 2007. She has proudly served as a dedicated member of the Louisville Chapter of CFDD for 18 years.

Currently, DeLinda works for Rotex Global, LLC in Cincinnati, OH, where she leads all global credit functions, including Credit, Accounts Receivable, Collections, and Cash Application. She oversees these areas for the company’s branches across the US, Canada, Europe, and Japan.

DeLinda’s leadership extends to her extensive involvement with CFDD, where she has served as National CFDD Chairman, as well as Vice Chair for Education & Programs, and Membership Services & Publicity. She has also contributed as a CFDD National Area Director.

At the local level, DeLinda has held several key roles within the CFDD Louisville Chapter, including President, Vice President, Treasurer, and Board Member. A passionate advocate for the field of Credit, DeLinda is dedicated to mentoring others and sharing her expertise with the next generation of professionals in the industry.

Joseph Grass is the Director of Accounts Receivable at DXP Enterprises and has over 25 years of experience in building and leading best in class credit and collection teams for a variety of Fortune 500 companies across various industries. He has a Six Sigma process background and holds his CICP designation from the Finance, Credit and International Business Association.

Dr. Jeremy Graves ignites minds and empowers organizations to unlock the hidden potential of their multi-generational teams. As Director of Professional and Continuing Education at Boise State University, he champions innovative programs that equip leaders with the tools to navigate the dynamic landscape of intergenerational collaboration. He’s also a sought-after keynote speaker and author of three acclaimed books, Leading Across Generations (2018), The Leader Paradox (2023), and his forthcoming book Change Leadership, where he dissects the complexities of organizational transformation and provides actionable strategies for success.

Jeremy’s passion lies in bridging generational divides and cultivating vibrant work environments where diverse perspectives collide to spark innovation. He draws upon his extensive experience teaching leadership courses in the LEAD program, leading workshops across the globe, and consulting with organizations ranging from startups to Fortune 500s. His expertise in generational dynamics, team building, and cultural restructuring empowers organizations to achieve breakthrough results and unleash the synergy of intergenerational collaboration.


Beyond his professional pursuits, Jeremy enjoys cheering on the Boise State Broncos, catching a hockey game, Go Steelheads! and spending quality time with his family in scenic Boise, Idaho.

Marlene Groh CCE, ICCE has over 25 years of credit management experience.  Marlene has worked primarily in distribution for companies such as CIMTEC Automation, Speizman Industries, US Foodservice, Grainger, Carrier Enterprise and presently at USLBM as the Regional Credit Manager. 

Marlene completed the CAP and ACAP classes with NACM earning her CBA and CBF designation.  She also attended the Graduate School of Credit & Financial Management where she achieved her CCE.  Marlene participated in the International Credit & Risk Management Online Course successfully obtaining her CICP designation.  Marlene has been an active member in CFDD for 25 years serving as the National Chair and Chapter President.

Marlene now uses her talents, education and experience to cultivate other credit professionals by teaching CAP classes, mentoring and speaking on professional topics.

Kelly Gutierrez is currently the Cash Applications Manager at DXP Enterprises, with over 10 years of experience in Accounts Receivable. She also has extensive expertise in commercial credit and risk mitigation.  Her background also includes leading process improvement initiatives around automating and building more efficient A/R teams.

Esther Hale, ICCE is Senior Analyst, Treasury – Global Credit for Phillips 66 Company. She is a seasoned credit professional having over 35 years of experience in commercial credit with Fortune 500 companies. Esther’s primary career focus has been international business transactions.

Brett M Hanft, CBA, Credit Manager at American International Forest Products, LLC, has 35 years of credit experience; the past 25 years in the lumber industry.  He earned a Bachelor’s degree in Business/Economics from Willamette University in 1988.  Brett received his Credit Business Associate (CBA) designation in 1991.  He has been an active and participative member in NACM and CFDD for more than three decades.  In 2021, Brett received the CFDD National Spirit Award and the NACM National Emerging Leader Award.  Brett is currently serving on the NACM National Board as a Director and is an active member of the Executive Committee on the CFDD National Board.  Brett firmly believes in ‘paying it forward’ by sharing his knowledge and experience with others in the credit profession.  He has completed 14 years of service on the CFDD National Board and is a CFDD Past National Chairman. 

Val Hardesty, CCE, CICP, is the Director of Credit & Accounts Receivable at Vallen USA, a leading distributor of industrial, electrical, and safety supplies and a provider of comprehensive supply chain solutions, headquartered near Charlotte, NC. With over 30 years of experience in credit, collections, and accounts receivable, Val brings a wealth of expertise to her role.

She joined Vallen just over a year ago, after spending 12 years as the Director of Credit at Elevate Textiles. Upon joining Vallen, Val’s primary focus was to address and transform a challenged Order to Cash (OTC) process, which included billing errors, customer disputes, and cash application issues. She worked closely with teams in Sales, Operations, and IT to streamline and enhance the OTC workflow.

Leveraging her extensive background in credit and collections, Val led the way in the design and implementation of a strategic plan that has already yielded impressive results. In less than a year, the OTC process has seen significant improvements. Her ability to build trust, shift culture, and lead through change has been instrumental in the success of this transformation, even when faced with tough challenges.

When not tackling work tasks, Val enjoys traveling (local and far away!) with her husband of 29 years, Dan, and celebrating their empty nest after raising 2 great sons!

Natalie Harrison, CBA, AR Specialist at CD & H has over 30 years of experience in Accounts Receivable functions with the last 10 years specializing in credit management. She brings a wealth of knowledge to the table, particularly in the Construction, Manufacturing, and Agriculture sectors. Ms. Harrison earned her B.A. Degree in General Studies/General Business from Fort Hays State University in May of 2020 and her CBA from NACM in July of 2020.

Currently Natalie serves as CFDD National Vice-Chair of Education and Programs & Chair Elect. She has been a member of CFDD Wichita since 2014 having served in different board positions.

When she’s not working in credit, she can be found at her family cattle ranch or traveling to support her children in their various sports, careers and hobbies.

Karen Hart is a business attorney with over 18 years of experience litigating commercial disputes.  Karen counsels clients on creditor’s rights issues, real estate and landlord-tenant matters as well as various other contract and business disputes. She is a tireless advocate for her clients, providing guidance on business legal matters, such as lease, purchase and sale, brokerage and property management disputes, specific performance claims, commercial evictions, lis pendens, lien and bond claims, lien priority disputes, promissory note claims, commercial foreclosures, bankruptcy claims, professional ethics and liability matters, bills of review, confidentiality, non-competition and non-solicitation agreements and related disputes and injunctive proceedings, and business tort claims, including tortious interference with contracts and business relationships, civil theft, fraud, and misappropriation of trade secret claims.

Prior to joining Bell Nunnally, Karen served as a law clerk to the Honorable Hayden Head, Jr., United States District Court, Southern District of Texas, Corpus Christi Division. Karen is an honors graduate of the University of Texas at Austin School of Law.  Karen’s recent accolades include: Dallas Top 50 Women Lawyers Award, Texas Diversity Council (2017); Best Lawyers in America (2017-2019); Winning Women Award, Texas Lawyer (2014); Women in Business Award, Dallas Business Journal (2012); Leadership Council on Legal Diversity Fellow (2017).  Karen also serves as Bell Nunnally’s General Counsel.

Romelio Hernandez is President at HMH Legal, a Law Firm that focuses on creditor protection in Mexico and Latin America, with services of debt collection, litigation, secured transactions, and due diligence investigations. Based in Tijuana-Baja California, México, he works extensively with foreign firms, exporting companies and collection agencies, assisting them with out-of-court and legal collection efforts throughout the region, including cross-border debt collection efforts. Romelio’s 20+ years of litigation experience and exposure to international commercial law have equipped him with insights into the unique challenges and risks that may arise in cross-border debt collection situations, allowing him to navigate them effectively. As a result, he can provide expert guidance to US companies extending loans or exporting to Mexico and other international markets, helping them to mitigate risks and optimize their collections efforts. Romelio graduated from Universidad Autónoma de Baja California Tijuana, and was admitted to practice law in Mexico since 1997. Romelio holds a Masters’ Degree in Comparative Law (LL.M.) from the University of San Diego School of Law (2011).

Rebecca A. Hicks is Managing Member of Hicks Law Group PLLC and has been a frequent NACM speaker for over 20 years. She is board certified in Construction Law by the Texas Board of Legal Specialization. Rebecca has been recognized as a Texas Super Lawyer by Texas Monthly for 10 consecutive years, and as one of the Best Lawyers in America for 8 years. She is also a Fellow in the Construction lawyers Society of America. HLG represents creditors and construction suppliers in collection matters throughout the state of Texas, from perfection of lien and bond claims, through litigation, and post-judgment collection.

Shane Inglesby is a graduate of the University of Utah where he received an honors Bachelor’s degree in finance.

He has worked in credit for nearly 35 years. His career began as a business reporter for Dun and Bradstreet. He has worked in construction credit for 30 years. He currently works as the corporate credit manager for Clyde Companies, Inc. where he oversees credit for its subsidiary companies Geneva Rock Products, Inc. and Bridgesource, LLC. He manages a department of eleven employees.

Shane received his CCE designation in 2003.  He is a recipient of NACM National’s CBA Designation of Excellence Award and later received NACM National’s Mentor of the Year Award in 2010.  He was recognized by his local affiliate, NACM Business Credit Services, as its Credit Executive of the Year in 2008.

He was a founding member of the Utah Construction Suppliers Association where he later served as its president. 

Shane has served in many capacities with NACM including its national and local board of directors. He has also served on the Intermountain Credit Education League’s Executive Committee for many years and has served on its programs committee for over 20 years.

Brian Jackiw is a Partner in the Bankruptcy and Restructuring Practice Group Tucker Ellis LLP.

Brian is experienced in bankruptcy and commercial litigation, having represented plaintiffs and defendants in avoidance actions, complex bankruptcy claim disputes, breach of fiduciary duty actions and bankruptcy fraud litigation.

Brian has prosecuted millions of dollars of preference litigation claims on behalf of liquidating trustees and chapter 7 trustees, and has defended hundreds of preference and fraudulent transfer claims, on behalf of individual defendants, in jurisdictions throughout the United States. Beyond litigation in the Bankruptcy courts, Brian has experience in general collection and commercial law litigation.

Brian has also spent significant time advocating on behalf of general unsecured creditors through his representation of official committees of unsecured creditors. This representation has allowed Brian to engage in significant and complex issues such as assets sales, liquidation under chapter 11, disputes regarding a secured creditor’s perfection of a security interest, and other matters.

A portion of Brian’s time has been focused on distressed community and regional banks, with an emphasis on representing bank holding companies, or their creditors, in the banks’ restructuring efforts. He has worked with banking institutions in the Chicago area in connection with their ongoing recapitalization efforts.

Brian is a graduate of the University of Illinois College of Law (J.D., cum laude, 2008) and the United States Military Academy (B.S., 1999). Before becoming an attorney, Brian served as an Officer in the U.S. Army.

Gayle Jacobs is the Senior Vice President, Credit Specialties for Marsh LLC.

Somer John is an experienced professional with a strong background in credit management and accounts receivable. As the team lead for the accounts receivable department at Trinity Logistics, Somer oversees daily operations, ensuring timely collections and managing client relationships with precision. With six years of experience as a credit manager, Somer has developed an in-depth understanding of financial processes and best practices. Currently working towards obtaining NACM’s CBA designation, Somer is committed to continuous professional development and enhancing expertise in the field.

D’Ann Johnson is the Corporate Credit and Contracts Manager for A-Core Concrete Cutting, with decades of experience in both the supply and service sides of the construction industry. Originally from Arlington, TX, D’Ann moved to Utah in elementary school when her father’s job transferred the family. As the youngest of four children, (three older brothers), D’Ann learned early on to take a joke (or a “dead arm”) with grace and humor—skills she continues to carry with her in both her professional and personal life.

D’Ann holds a Bachelor of Science degree in Business Management and earned her MBA in 2017. D’Ann’s extensive career spans a wide range of sectors—from consumer to commercial, government to medical and feels that this diverse background provides her with a unique, well-rounded perspective on how businesses operate across different industries. Prior to her sojourn into the credit world, she worked as a General Manager and Corporate Trainer for a global executive suite company, where she honed her leadership and training skills.

An active member of the credit and finance community, D’Ann has held leadership positions in several trade organizations. She currently serves on the NACM Intermountain Board of Directors and has held board and chair roles with The Intermountain Credit Education League (ICEL). In 2012, she was honored with the NACM National CBF Designation of Excellence Award and NACM Intermountain’s CCE of Excellence in 2017. She was also awarded NACM Intermountain’s Mentor of the Year in 2014, for her dedication to guiding the next generation of leaders in credit management. She served on the Lien Recovery Fund Board for the State of Utah and the State Construction Registry Committee for Improvement, contributing to important industry and legislative advancements.

D’Ann’s expertise and passion for credit management have given her the opportunity to present at numerous industry events, including webinars and seminars for NACM National, several NACM affiliates, CFDD, ICEL and others.

Outside of work, D’Ann is a proud advocate for animal rescue, being an active member of The Great Pyrenees Rescue Society and several other animal rescue organizations. She also champions causes like research and funding for The Vasculitis Foundation and other orphan diseases. When she’s not working or volunteering, D’Ann enjoys spending time with her husband of 44 years, their three adult children, and, of course, their “fur grandbabies.”

D’Ann radiates enthusiasm and passion for credit management, mentoring, and giving back to her community. Her personal and professional journeys continue to inspire those around her.

Rory Johnson, based in New York, NY, is a Senior Vice President at Marsh LLC. Rory Johnson brings experience from previous roles, including LIBERTY Steel Group. Rory Johnson holds a BA from Newcastle University. He has a robust skill set that includes Client Engagement, Analysis, Broking, Surety Bonds, Business Development and more.

Steph is the Operations Manager for NACM Intermountain | Arizona located in Salt Lake City, Utah. She oversees the member success team which works on Industry Credit Groups, Education, Credit Reports, and AR Data. Prior to working for NACM, she was the Director of Accounting and HRM for an HVAC company. Steph has a degree in Business Management with an emphasis on Human Resource Management. Steph is a member of SHRM and sits on the Board of Directors for a community theater nonprofit organization.

Lisa Keller, CCE, CGA is the President NACM Business Credit Services in Salt Lake City, UT. She worked in credit management for over 20 years in the construction industry prior to joining NACM.

Lisa has earned the CBA, CBF, CGA and CCE designations. While working in credit management she was a member of several Industry Trade Credit Groups and the Intermountain Credit Education League. She was elected to the NACM BCS board of directors several times, most recently serving as Chairman and counselor.

She is a certified CAP Course instructor teaching the Principles of Business Credit course, and has instructed CBA and CBF exam review classes. In addition, she served as a founding member of the Utah Construction Suppliers Association which was formed to ensure that construction suppliers had a voice in state legislation, and on the Planning Commission for West Jordan City.

Burton Kelso is the owner and Chief Tech Expert at Integral, an on-site and remote computer repair, IT Support, and Managed Services company for consumers and businesses. He is also a TEDx keynote national speaker.

Burton’s love for technology began when he was 11 in the early stages of the personal computer age. His mother enrolled him in a computer class they were hosting at a local youth program. The focus of the program was to introduce kids to computers and prepare them for a world where computers dominate homes and businesses. After “playing” with that awesome machine, He was hooked!

His computer hobby quickly morphed from building PCs to going into business when he was 23 starting Integral upgrading and repairing computers and technology.  Over 30 years have passed and Burton is happy to have helped thousands of people conquer their technology challenges.  Integral has won several “Best of’ awards as well as contributed to many events to help individuals and businesses get more from the technology they use in their life. 

When Burton isn’t overseeing his team at Integral, you can catch him appearing on TV nationally and internationally, sharing a weekly blog.  He is also a national TEDx keynote speaker and can also be found speaking at leading business and technology conferences around the country.

Burton calls Kansas City, MO home. He leads an active lifestyle as a cyclist and avid traveler. He also devotes a large percentage of his time to philanthropic causes in entrepreneurship and tech.

Kyle Kern is an AR Specialist at Outdoor Research in Seattle, Washington. He has worked in collections for six years and credit for three. As an active participant in NACM’s Emerging Thought Leaders Forum, he thrives on engaging in insightful discussions and contributing to the credit community. Kyle is excited to be a member of both NACM and Seattle CFDD. He holds a Bachelor of Science in Economics and has a passion for policy, analysis and creating efficiencies. Outside of his work day, Kyle is an avid reader, casual bird-watcher and proud member and part-time curator of a Seattle based movie club that has been active since 2022. 

In a world captivated by artificial intelligence, human connection remains the ultimate skill. Whether in sales, leadership, or executive presentations, your ability to influence others through authentic connections is key to success.

Molly Ketcham’s engaging keynotes blend storytelling, interaction, and actionable strategies, equipping audiences with tools they can apply immediately. With two decades in the meetings and events industry, she has led teams, negotiated multi-million-dollar contracts, and driven company growth strategies. She discovered that curiosity is the secret ingredient to becoming a trusted advisor, networking easily, and leading with genuine influence.

In her signature keynote, The Power of Curiosity, Molly helps audiences navigate conversations from “hello” to “goodbye” with three key mindsets:

• Positive: Set the tone for meaningful connections.
• Curious: Ask better questions and spark deeper conversations.
• Grateful: Build trust and leave a lasting impression.

Molly has inspired teams at Sherwin-Williams, Caesars Meetings & Events, and more. Discover how curiosity can elevate your influence.

Phil Lattanzio is the President and Chief Operation Officer of NACM/Chicago-Midwest, doing business as NACM Connect. 

Lattanzio began his credit career in 1987 after earning his Bachelor of Science Degree in Finance from Bradley University in Peoria, IL.  After working several years as a Credit Manager and member of the Board of Directors of NACM/Chicago-Midwest, Lattanzio joined the staff of the Association in 1999.  Following the Association’s reorganization, Lattanzio was elevated to Managing Director in 2001.  He served in this capacity until 2003 when he was promoted to his current position.

Under Lattanzio’s leadership NACM/Chicago-Midwest has grown to be the largest NACM affiliate covering seventeen states.  The Association’s growth in membership and profitability begins with Lattanzio’s vision of providing great products and services to its members.  These achievements have helped in strengthening the financial condition of NACM/Chicago-Midwest as well as its reputation among the NACM affiliates.

In April 2018, Lattanzio was named the Executive Vice-President of Commercial Law League of America and the President and Chief Operating Officer of Tollview Management Group, an association management company.

In 2019, Lattanzio was honored with the Excellence in Leadership Award by the NACM Connect Board of Directors and Affiliate Staff.

Lattanzio earned his Certified Credit Executive designation in 1996, his Certified Expert Witness certification in 1997 and his Certified Group Administrator in 2013.  He is currently serving his third term on the NACM National Board of Directors.  He previously served from 2008-2011 and again from 2017-2020.  He is an active member of the American Society of Association Executives and the Association Forum of Chicago.

DeAnna Leahy, CCE is Corporate Credit Manager at Sunroc Corporation. She has 34 year of experience and is knowledgeable in construction-related credit issues, including lien and bond claims. DeAnna has a Bachelor of Applied Science, Business Management from Utah Valley University in Orem, Utah. She has been a member of NACM Business Credit Services Intermountain/Arizona for 34 years and is currently a member of three different industry trade groups. She has served on many NACM Business Credit Services and Intermountain Credit Education League (ICEL) committees, including the membership, education, publications, and legislative committees. She is a Principles of Business Credit instructor and mentor to students interested in achieving their credit designations. In 2016, NACM Business Credit Services honored DeAnna with their Credit Executive of the Year Award. NACM National acknowledged her with the 2009 CBF Designation of Excellence Award as well. DeAnna is a board member for the Utah Construction Suppliers Association. DeAnna has also served on the NACM Business Credit Services board for nine years, including service as Board Chair, Vice-Chair, Counselor and Director. She has also served as the NACM National Board Chairperson.

JoAnn Malz, CCE, ICCE is the Director Credit, Collections and Billing for The Imagine Group LLC. JoAnn is a long-time enthusiast of NACM North Central.  Having spent her entire career in credit, or an adjacent function, she loves the opportunity to give back to the NACM organization who helped shape her career in hopes her shared knowledge and experiences help others in the profession. JoAnn has experience in ag, manufacturing, dental distribution, and visual communication industries. She has developed, and used, various cash forecasting models over the years and is excited to speak to the Credit Congress audience regarding tips and tricks for cash forecasting.

Dr. Anissa Martin is an accomplished corporate finance professional and academic professor with twenty years of experience in for-profit and non-profit organizations. Her areas of concentration are but not limited to; finance, education, process improvement, success and character coaching, community outreach, advocating for youth and motivational speaking. She aims to inspire and empower those she encounters through their own intellect and unique firsthand experiences using real-world illustrations to bring fresh perspectives on the value that each person has within. Her goal is ensuring those she serves are empowered and have applicable principles for life, family, and work. She is a proven team builder and motivator with expertise in strategic thinking, planning, and execution that has been proven to result in organizational development and personal growth.

She has a doctorate in Organizational and Business Management and has implemented, designed, and conducted a plethora of training seminars. She has professional accreditation as a Certified Credit Executive (CCE). Her quest in life is to motivate others beyond their mark; helping them to flourish to their maximum potential and excel regardless of the state of the marketplace or their communities. Dr. Martin as she is affectingly crowned was nominated for Leadership Detroit (via Carhartt), is an NACM moderator (Collection Strategies and Measurement to Improve Performance) and speaker (Team Building: We Are All in This Together) as well as being featured in an NACM article Creditor-To-Creditor Relationships. She faithfully commits to “Greater Service, Greater Progress,” as a member of Sigma Gamma Rho Sorority, Inc. She is recognized as a leader of her community and organizationally by her colleagues and those she has served as a mentor and various associations. She is best known for her smile and infectious energy!

Jen Martin is a 25-year veteran of the building materials industry and a strong advocate of the “credit is an extension of sales” philosophy. She earned a BS in Business Management from Regis University and is active in the credit community previously serving as an advisory board member for technology solution providers, Levelset and NetNow, as a regular online credit contributor and speaker on credit best practices.

In her current role as Director of Credit for Carter Lumber, Jen is focused on showcasing credit’s value as a business partner, fostering the importance of strong relationships and charting a path to receivable and cashflow excellence thru education and empowerment of credit professionals.

Jen splits her time between Kent, Ohio and Castle Rock, Colorado. She enjoys retreating to the mountains to enjoy a glass of wine around a fire pit and singing the praises of her two “Nexter” adult kids. You can keep up with Jen and current construction credit best practices by following her on LinkedIn.

With close to two decades of experience as a prosecutor and leading regulator, including as Bureau Chief of the New York Attorney General’s Bureau of Internet and Technology, Kathleen A. McGee is a highly accomplished attorney with a unique and valuable skill set. Kathleen regularly leverages her extensive experience in the public sector by representing clients before federal, state, and local law enforcement and regulators on issues ranging from criminal and civil investigations before the DOJ, SEC, FTC, and state attorneys general, to commercial disputes and advisory matters involving technology, data commodification, cybersecurity and privacy, consumer protection issues, Artificial Intelligence, and data governance. Clients benefit from both her sophisticated grasp of technology-related criminal matters and her on-the-ground experience as a lead prosecutor in both jury and bench trials.

Kathleen’s practice includes representing established global businesses, scale-ups, and startups (including fintechs, investment groups, and governments) in multiple sectors, including ad tech, financial services, insurance tech, biotech, IoT, and retail. Kathleen’s practice covers a wide array of technology, data, and intellectual property concerns, with a focus on emerging technologies, data services, and cybersecurity.

An author of several state and local bills and laws, including New York State’s SHIELD Act on data security, Kathleen brings a strong sense of regulatory policy and advises clients on the legal landscape affecting their business models. Kathleen authored the New York law chapter of the ABA Antritrust Law Section, State Consumer Protection Law (1^st Ed. 2022) and is a regular speaker, author, and interviewee for events and publications ranging from government investigations to data security and privacy and tech regulation.

As Bureau Chief of the Bureau of Internet & Technology for the New York State Attorney General’s Office, Kathleen was at the forefront of regulation, enforcement initiatives, and public policy involving privacy, data security, and consumer protection, among other issues. She led the NYAG’s successful litigation against illegal daily fantasy sports operations (New York v. Draft Kings, Fan Duel), as well as investigations of New York State’s internet service providers and successful litigation against the state’s largest internet service provider (New York v. Charter Communications). Under her tenure, the Bureau launched groundbreaking investigations into a broad array of technology-focused issues including COPPA (Operation Child Tracker), net neutrality concerns, and IoT vulnerabilities, among other concerns.

Earlier in her career, she served as Director of the Office of Special Enforcement in the New York City Mayor’s Office where, as lead counsel, she directed litigation on a number of intellectual property and civil nuisance matters, including the Counterfeit Triangle litigation encompassing an entire city block in Chinatown. She was also a policy leader on issues ranging from data analytics to human trafficking. While with the Mayor’s Office, Kathleen developed the New Business Acceleration Team to streamline regulations and fast-track new business development. Kathleen started her legal career as an Assistant District Attorney for the Bronx County District Attorney’s Office in New York, where she prosecuted domestic violence, child abuse, and sex crimes.

Kathleen earned a Juris Doctorate degree from Boston University, a Master’s degree from the University of Chicago and a Bachelor’s degree from Sarah Lawrence College.

Scott Michelsen is a career Credit & Collections Professional with extensive Domestic and International leadership experience since 1986. 

He is passionate about establishing, building, and nurturing relationships by partnering with internal stakeholders and external business partners to improve processes and procedures leveraging Best Practices, Metrics, Systems, and Technology to accomplish World Class results.

Scott is a Certified Credit Executive (CCE), International Certified Credit Executive (ICCE), received a BA from BYU, and an MBA from Thunderbird.  He is bi-lingual English/German.  Scott and his wife Antonia have 3 children and 1 grandchild.

Dean Middleton is President of United TranzActions with over 39 years of experience in the payment processing industry…with 34 of those years as an owner. Dean has contributed very well throughout his career by engaging in the development of various payment methods – and he continues to do so – beginning with Check Guarantee in 1986, and then expanding into Credit Card Merchant Services, ACH, Online Bill Pay, Remote Deposit Capture, Credit Card Surcharging, and more. A unique identifier in what Dean provides in the market versus his competitors is a Guaranteed payment to be applied to transactions at the discretion of his clients, this being made possible because of the proprietary Risk Logic & Filters that were created at his company. Dean has had a front row seat in serving over 6,500 companies who currently process billions of dollars in annual payments through his company platforms, bringing efficiencies and cost reductions to every relationship that he has. Dean is viewed and accepted by his peers as a worthy speaker with meaningful content based upon his rather vast experience.

Tracy Mitchell has been with Trinity Logistics, Inc for 9 years, currently serving as the Director of Accounts Receivable where she has expanded her love of problem solving into a passion for credit and risk management. Prior to becoming Director, she served as AR Senior Team Lead, AR Team Lead and Billing Team lead. She is a two-time recipient of the Trinity Logistics Banning Award for performance excellence and leadership. Tracy currently holds her CBA (Credit Business Associate) and CCRA (Certified Credit and Risk Analyst) and is pursuing CCE designation via NACM Graduate school this year. She is a regular contributor to the NACM eNews letter and podcast as well as a thought leader participating in Leadership and Mentor/Mentee themed groups. Tracy was featured in the March issue of Business Credit Magazine focusing on women in Credit and mentoring and was a co-speaker at last year’s NACM Credit Congress. She has written and presented educational credit and collections, customer-based fraud, and diversity videos and internet classes for Trinity. In her spare time, Tracy is actively involved with the Trinity Foundation, volunteering, chairing events, and served on the Trinity Foundation board as assistant director from 2020-2024.

Wendy Mode is the Division Credit Manager at Delta Steel, a company within the Reliance Steel & Aluminum Co. family.  Delta Steel celebrated 60 years in business this past year and has four divisions in Texas.  She handles the Dallas and Fort Worth Divisions.  She has been with Delta Steel for almost a year now and prior to that had many years of experience in the construction industry.  She obtained her CBA, CBF and CCE all in a year and half…early on in her career in credit.  Wendy was afforded the great opportunity of attending the NACM Graduate School program, where she was awarded with the GSCFM Student Leadership Award in 2018 by her peers.  She has also received the CCE Designation of Excellence Award in 2021, CFDD Marilyn Daugherty Spirit Award, CFDD Distinguished Member Award, and CFDD National Mentor Award.  Wendy is a Past National Chairman of CFDD National Board and served on the NACM National Board as the Director Elected by CFDD.  She is huge supporter of her local affiliate, NACM Southwest.  In her off-time, she loves to travel…especially cruise!  She also enjoys baking, playing games, and crafts.

Christina Montes de Oca is the US Trade Credit Practice Leader for Marsh in Miami, Florida.

Jason Mott lives near Clark, Missouri where he and his wife Becky, along with their grown sons and their families, own and operate a small Polled Hereford and Waygu cattle operation. After graduating from the University of Missouri in 1996 with a degree in Food Science and Human Nutrition, he worked for the Farm Credit System in West Central Missouri for over nine years before moving to Central Missouri in 2007. Mott worked in commercial banking in the Columbia, Missouri area until 2014 when he joined MFA Incorporated as Retail Credit Manager. Mott earned his CCE Professional Designation through NACM in 2016 and has been in the role of Corporate Credit Manager for MFA since 2017. He serves on the NACM National Board and is serving as Chair-Elect for 2025.  Additionally, he serves on the NACM Heartland Affiliate Board, the Missouri Agricultural Leadership of Tomorrow (ALOT) Board and the Finance Committee for the Mizzou Alumni Association. Mott’s hobbies include spending time with his granddaughters on the farm, watching Mizzou football & basketball, the Kansas City Royals and the Kansas City Chiefs. He also enjoys hunting and fishing with his family and friends.

Michael Murray is a Principal attorney with Lanak & Hanna, P.C. licensed in California since 2009 and Arizona since 2011. His practice is primarily in the areas of construction law, commercial law and business litigation with a particular emphasis on mechanics liens, stop payment notices payment bonds and surety subrogation. He represents material suppliers, distributors, equipment rental companies, subcontractors, general contractors and sureties throughout California and Arizona.

Mr. Murray has a Bachelor of Arts in Political Science from California State Polytechnic University, Pomona, and his Juris Doctor from Chapman University.

Mr. Murray is also a frequent speaker before many construction industry organizations throughout California and Arizona on the subjects of Mechanic’s Liens, Public and Private Stop Payment Notice and Public and Private Payment Bond Claims.

Bruce Nathan is a partner in Lowenstein Sandler’s Bankruptcy, Financial Reorganization & Creditors’ Rights Department. He has over more than 35 years’ experience in the bankruptcy and insolvency field, and is a recognized national expert on trade creditor rights and the representation of trade creditors in bankruptcy and other legal matters. Bruce has represented trade and other unsecured creditors, unsecured creditors’ committees, secured creditors, and other interested parties in many of the larger Chapter 11 cases that have been filed. Bruce also handles letters of credit, guarantees, security, consignment, bailment, tolling, and other agreements for the credit departments of institutional clients.

Bruce was co-chair of the Avoiding Powers Committee that worked with the American Bankruptcy Institute’s Commission to Study the Reform of Chapter 11 and also participated in ABI’s Great Debates at their 2010 Annual Spring Meeting, arguing against repeal of the special BAPCPA protections for goods providers and commercial lessors, and was a panelist for a session sponsored by the American Bankruptcy Institute. Bruce is also a co-author of “Trade Creditor Remedies Manual: Trade Creditors’ Rights under the UCC and the U.S Bankruptcy Code” published by the American Bankruptcy Institute (“ABI”) at the end of 2011, has contributed to the ABI Journal, and is a former member of ABI’s Board of Directors, and a former Co-Chair of ABI’s Unsecured Trade Creditors Committee.

Bruce is a frequent presenter at industry conferences throughout the country, as well as a prolific author regarding bankruptcy and creditors’ rights topics in various legal and trade publications, including NACM’s Business Credit. Among his various legal recognitions, Bruce received the Top Hat Award in 2011, a prestigious annual award honoring extraordinary executives and professionals in the credit industry. He is recognized in the Bankruptcy & Creditor/Debtor Rights section of Super Lawyers (2012 – 2018) and the Super Lawyers Business Edition.

Bruce received a J.D. from the University of Pennsylvania Law School; an M.B.A. from Wharton School of Finance and Business; and a B.A., Phi Beta Kappa, from the University of Rochester.

Mike Papandrea provides counsel to debtors, creditors’ committees, individual creditors, liquidating trustees, and other interested parties with respect to corporate bankruptcy and creditors’ rights matters, including bankruptcy-related litigation. 

Reliable and efficient, Mike is appreciated for his innate ability to effectively apply and communicate his understanding of the law and general business principles with respect to complex issues, both while providing advice to clients and while aggressively advocating on their behalf. Mike works tirelessly to understand clients’ needs and provide practical solutions that are reasonable, balanced, and favorable to the clients he serves.

Mike enjoys keeping clients and relevant industry professionals in the loop regarding bankruptcy, insolvency, and creditors’ rights issues, regularly writing articles for and speaking to professionals in the credit and risk management space. Mike also takes pride in his commitment to the community and provides pro bono representation to individuals and nonprofit organizations regarding bankruptcy and foreclosure-related matters.

Prior to joining the firm, Mike held multiple clerkships in the U.S. Bankruptcy Court; he clerked for the Hon. Jerrold N. Poslusny, Jr. (District of New Jersey), the Hon. Ashely M. Chan (Eastern District of Pennsylvania), and the Hon. Gloria M. Burns (Chief Judge, District of New Jersey). Mike applies the valuable insights learned from working closely and directly with these members of the judiciary to his everyday practice. He is a graduate of Rutgers Law School (J.D. 2014) and The College of New Jersey with a B.S. in Criminology.

Jessica Pearce is a dynamic leader in education services and professional development, blending strategic vision with a passion for lifelong learning. As the Director of Education Services at the National Association of Credit Management (NACM), she spearheads innovative programs that empower professionals with the knowledge and tools to excel in the credit and financial industries.

With over a decade of experience, Jessica has shaped impactful learning experiences in diverse sectors. Over her career, she has cultivated high-quality programs that supported industry growth and leadership as well as designed engaging conference content and strengthened member experiences.

Jessica is a relationship builder, operational strategist, and lifelong advocate for professional growth. Whether she’s developing curriculum, curating thought-provoking conferences, or fostering connections, her mission remains the same: to elevate education and empower individuals to thrive.

Christian Pedersen, CCE is the corporate credit manager for Emcor Services Aircond in Smyrna, Georgia. He is currently serving on NACM National’s board of directors.

Credit Director for Latin American at Osterman & Co. since 2010, Alfredo Puerta has worked as Credit head for banks such as Citibank and a Financial Consultor for companies such as KPMG and PWC, mainly in Latin America.

He holds a degree in Accounting from the Universidad Católica Andrés Bello (Ven) and an MBA and a Master’s in Finance from the Institute of Higher Studies in Administration (IESA) in Venezuela. He is also accredited as a CICP and Investment Consultant.

He also combines his professional activities with Academia, having been a professor of graduate degree programs in Finance since 1997 at some of the highly ranked universities in Latin America, such as the University of Costa Rica and the Universidad Central de Venezuela.

Chris Ring, the National Sales Representative for NACM’s Secured Transaction Services, specializes in assisting credit professionals secure their receivables using Mechanic’s Lien Laws and Article 9 of the Uniform Commercial Code. Chris consults with companies on a daily basis, leading them to find the best way to use these credit tools to assure that they are in the best possible position to get paid.

Since 2002, Chris has presented seminars on both Mechanic’s Liens and UCC Filings for companies, NACM Affiliate Credit Conferences, NACM Industry Credit Groups and CFDD Meetings.

Jessica Riviere, CCRA, ICCE is the Sr. Director of Finance for BDP International, Inc.

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Sheila Roames, CCE has worked in Credit & Accounts Receivable for more than 30 years. She has been in commercial credit, dealing with all aspects of credit extension and collection in the construction industry. Sheila has had the privilege of writing credit policy and procedure manuals for her current employer and several of her past employers.

Sheila has been an active, dedicated member of NACM (National Association of Credit Management) for over 25 years. She is also a very active and dedicated member of CFDD (Credit & Financial Development Division) Phoenix Chapter for over 25 years now and the CFDD National Board for the past twenty years.

She has held the following positions:

• CFDD National Board as a Past National Chairman.
• CFDD National Chairman 2012-2013
• CFDD National Vice Chairman Education and Programs 2011-2012
• CFDD National Vice Chairman Member Services 2010-2011
• CFDD National Area Director 2005-2010
• CFDD Phoenix Chapter in various offices; currently she is in her fifth term as President
• NACM Intermountain Board of Directors 2019-Present

Sheila has had the incredible opportunity to be a panelist for a NACM Credit Congress 2012 Session in Dallas, Texas. She has also contributed to the National Business Credit Magazine in March 2012 as well as my affiliates newsletter since 2019.  Sheila has been invited to be a guest speaker to different Chapters of CFDD. It was her honor to participate in the leadership speed learning at Credit Congress 2022 and 2023.

Sheila has always been very active with her trade group and has served in the capacity as chair of my trade group (2000-2013), she has also served on the NACM AZ Educational Committee from 2000-2016 and their Chair from 2005-2016.

Sheila is very proud to have completed the CFDD Mentor Workshop and she has mentored several people throughout her career.

Sheila obtained my CBA (Credit Business Associate) in 2003; her CBF (Credit Business Fellow) in 2005 and her CCE (Certified Credit Executive) in 2006. She has been a CFDD Certified Mentor since 2006. In her NACM “career” she was awarded the NACM National Certified Credit Executive of the year 2011, as well as the NACM AZ Credit Executive of the Year award in 2005. Sheila was honored and humbled to be nominated for the NACM National Credit Executive of the Year 2010 and was first runner up.

Sheila is currently serving in the capacity of Western Regional Credit Manager for Ergon Asphalt & Emulsions for the past 18 years. Her territory covers Arizona, New Mexico, California, Nevada, Idaho, Washington, Wyoming, and Montana. Sheila and her fiancée Brian currently reside in Arizona and are the proud parents to their very own Scooby-Doo, their fur baby. One of her greatest joys in life is to be the proud mother of Shambree (32), Kaylee (29) and bonus Mom to Jacqui (29). In her spare time, Sheila is also a proud member, for the past twelve years, of Bikers Against Child Abuse an international organization that empowers children to not be afraid of the world in which they live.

Molly Rush, CGA is currently an NACM Group Services Coordinator for both NACM Tampa and NACM Nashville. She holds bachelor’s degrees in both Psychological Sciences and Law and Society from Purdue University in West Lafayette, IN. Boiler Up! Molly is originally from Fort Wayne, Indiana.

Molly moved to Florida from Indiana after graduating.  Prior to NACM Tampa, Molly worked in the Events department at the Ritz-Carlton Sarasota for 3 years. Meeting the high-expectations and high demands associated with the Ritz-Carlton brand, Molly coordinated logistics of all kinds for events such as professional meetings, social dinners, fundraising galas, and weddings.

She oversees 2 national, and 2 local industry credit groups. She best enjoys educating others on all types of NACM reports and services that are available.  Outside of conducting group meetings on a regular basis, Molly lends a hand to assist with marketing and expanding her knowledge of the NACM affiliate relationships. 

George A. Schnupp, CCE, ALB, ALC retired in December 2023. He was previously the Director, Global AR Operations at WESCO International, Inc., which is a leading global supplier of communications and security products and electrical and electronic wire and cable. WESCO helps customers specify solutions and make informed purchasing decisions around technologies, applications, and relevant standards. On July 29, 2011, Mr. Schnupp was awarded with the most prestigious Anixter recognition, “The 2010 Award of Excellence.” In June of 2011, he also received two professional designations from Toastmasters International where he earned his Advanced Leader Communicator & Advanced Leader Bronze Awards. In May 31, 2019, he earned his third Toastmasters International professional designation Effective Coaching Award. In 2008, Mr. Schnupp was also the recipient of National Association Credit Managements “National Executive of the Year” Award.

With 46 years of Finance and Credit experience, he has implemented various management tools to improve Credit, Risk Assessment, Billing & Dispute Management processes, eliminating numerous routine repetitive tasks performed by credit personnel. Mr. Schnupp is a certified instructor at the National Association of Credit Management. He has taught Principles of Business Credit, Basic Financial Accounting 101, Financial Statement Analysis I, Financial Statements Analysis II (Intermediate): Interpretation and Credit Risk Assessment and Essentials of Finance. He is a graduate of the NACM Graduate School of Credit & Financial Management held on the campus of Dartmouth University. He has authored the course material for the CCE Prep Course that is offered at Credit Congress. He is also a core contributor to the “Principles of Business Credit” book used in the Credit Administration Program. Mr. Schnupp has served on five National Committees: Editorial Committee for the Business Credit Magazine, National Accreditation Committee, National Education Committee, National Credit Administration Program Committee, and is the Chairman of the National Advanced Credit Administration Program Instructors Committee. He was also named the NACM and Robert Half/Account-temps Instructor of the Year. George has been the recipient of the NACM/Midwest Credit Executive of the Year award.

Mr. Schnupp is dedicated to community and citizenship through his volunteer work. He continues to annually support Junior Achievement, Red Cross, Feed My Starving Children, and the Habitat for Humanity. He has also with honor mentored many of our certification recipients over the last four decades.

Hubert Sibre is a partner in the Montréal office of Miller Thomson. He is regularly involved in high-risk transactions and negotiations along with matters dealing with insolvency, litigation and creditors’ rights (secured and others). His roster of clients includes financial institutions, suppliers, investors along with larger businesses and entrepreneurs dealing with high-risk situations. Entrepreneurs and executives constantly rely on him for his business acumen and to deal with important business and strategic issues. He started his career as legal counsel with the National Bank of Canada and GMAC but has been in private practice for more than two decades. He has since argued before all courts including more than one before the Supreme Court of Canada. Mr. Sibre holds various prestigious designation such as the 2009 Lexpert® Rising Stars: Leading Lawyers Under 40, the Best Lawyer both in insolvency and commercial litigation, and many others.

In addition to his significant legal practice, Mr. Sibre’s expertise is frequently sought by legal and academic institutions. He has taught secured rights and priorities at the École du Barreau du Québec (Law School) where he was responsible for the insolvency curriculum. Mr. Sibre regularly lectures in Canada and the United States regarding insolvency and credit issues for many organizations. He is also the co-author of a publication on civil procedure and the enforcement of security interests in Quebec.

Vincent Smith has over 20 years of experience developing and managing identity verification, fraud detection, and watchlist solutions. He works with companies across the globe to help them reduce the effects of business and consumer fraud on the business bottom line through ever-evolving fraud tools and industry knowledge.

Vince joined Dun & Bradstreet in 2022 where he currently manages their fraud models, fraud risk signals, and business verification solutions. Prior to D&B, he worked at TransUnion, STATS Inc., Wolters Kluwer, and London House, Inc. in various marketing, product, and business management roles.

Vince has a master’s in marketing from Roosevelt University in Chicago, IL, and obtained his bachelor’s degree in business administration from the University of St. Francis in Joilet, IL.

Ryan Steiner is a seasoned credit and collections professional with 15 years of experience in the field. His career began in 2008 as a collector at Sherwin Williams in Seattle. In 2011, he earned a Master’s degree in Education. In 2013 he left Sherwin-Williams to become Credit Supervisor for RSVP International. He relocated to Columbus in 2016, working there until his move to Cleveland in 2021 to work at the Sherwin-Williams headquarters in downtown Cleveland. He has been with Olympic Steel, Inc. as Corporate Credit Manager for the past two years.

Throughout his career, Steiner has worked across multiple industries, primarily focusing on B2B within manufacturing, aerospace, and commercial coatings. He finds the constant challenge of staying current with market conditions, sales goals, and current events to be the most rewarding aspect of his work in credit. The continuous need for improvement, coupled with researching customers, best credit practices, and financial theory, satisfies his passion for research and ongoing learning.

Kevin Stinner has been in the field of credit and collections 2007.  He earned his BA in Business Management and leadership in 2001 from Blackburn Collage, and an MBA with emphases in management in 2004 from AIU.  He is currently a Reginal Credit Manager with J.R Simplot Inc. where he has worked since 2017.  He earned his CCRA in August 2013 and CCE in November 2011.  He is Former Chairmen of the Chicago Midwest governing board and former Business Credit Magazine editorial board member.  Kevin has had multiple articles published by Business Credit magazine, and by the InterConnection.  Kevin has been webinar presenter for NACM national, has a session available on the credit learning center called Soft-skills, ways to conduct effective conversations, is a presenter at Credit Congress, and has spoken at several venues accost the country.  Kevin was the 2015 NACM Gateway Region Credit Excellence award recipient the National Emerging Leader Award in 2017, the National CCE Designation of Excellence award recipient for 2022 and the 2022 – 2023 Robert M. Healy Credit Executive of the year.

April Tanner, CCE is the Credit Manager for Kimball Equipment Co.  She has been a NACM member for more than 35 years. It is joked that many of us don’t choose credit as a profession, but she did.  

April graduated from The University of Utah with a double major in Operations and Personnel Management.   She has worked in the credit field for different industries over the past 35 plus years including Diesel, Food, and with the past 19 years in Heavy Equipment.

April has a passion for credit and credit professionals and chose this career path while still in college. She is a member of several industry credit groups. She is a long-time member of Intermountain Credit Education League (ICEL).  In ICEL she attended and taught education sessions, served on several committees and is a past Chairperson. She is also very active with the NACM Intermountain|Arizona affiliate- serving on committees, teaching seminars, publishing articles for the local Credit Line newsletter and serving on the affiliate Board of Directors in all capacities including Treasurer, Vice Chair and Chair. She is a past recipient of the Credit Executive of the Year for her affiliate. She has attended many Western Credit Conferences where she taught a session on Selling to Tribes. She has attended more National Credit Conferences than she has digits to count on.

In the Fall you can find April at the University of Utah Football games. GO UTES!  She has been a season ticket holder for more than 25 years and she attends every home game and has traveled to many out of state games and of course bowl games. 

Rocky Thomas is the Member Relations Director of FCIB. He has over 30 years of experience in the B2B and commercial credit arena. He recently retired as Director of Credit for J J Haines & Company, a position he has held for the last 10 years. He has been actively involved with the commercial credit community for more than 25 years both on a local and a national level. He served as National Chairman of NACM in 2015 and has served on several national committees including the credit awareness committee, construction credit committee and the education committee. He has served as chairman and counselor for the Board of Directors for NACM-SE and has served as chairman of several industry groups for NACM –SE and SACM.  He has attended and participated in the Legislative Conference in Washington, DC actively lobbying for NACM and the commercial credit community. He has given several educational presentations for both local and national groups over the last ten years.

Rocky earned his CCE designation in 1997 and in 2001 he was named Credit Executive of the Year by NACM-SE in Atlanta, Ga. He completed the Graduate School of Credit & Financial Management program on the campus of Dartmouth College where earned the Student Leadership award in 2017. He has served on the Board of the CCI Roundtable where he has received the President’s award twice.  He earned his BBA in Management from Georgia State University.

Rocky has also served on the Board of Directors for the Fellowship of Christian Athletes for the north Atlanta metro area and served as Chairman of the Board for the Lighthouse Family Retreat, an organization that provides vacations for children with cancer and their families. He and his wife, Terry, have three children and six very active grandchildren.

Sheri Tingle is not just a speaker and trainer; she is your warm, welcoming guide to an adventure where learning feels fun. Sheri is known for her open, friendly demeanor and enthusiasm. You can look forward to a workshop that is more than a presentation, it is an atmosphere where every voice is heard, and every idea is welcomed. Her goal is not just to impart knowledge but to engage with participants, igniting curiosity and sparking meaningful discussions.

Sheri is a storyteller and example giver who actively engages participants while offering real-life scenarios tailored to industry and professional needs. She connects with participants by interweaving her diverse, broad based professional background, wide array of curiosities, travel experiences from 36 different countries, and multicultural studies.

Sheri brings a passion for learning that lights up her training sessions. Her personal approach to life reflects her philosophy of continuous growth and expansion. Sheri is all about excellence, and that commitment will inspire you! You will leave her sessions with a renewed sense of discovery and the tools to apply what you have learned. Through her love for teaching, Sheri leaves a lasting impression, inspiring everyone to tap into their potential and enjoy learning for life.

If you are interested in the fine details, Sheri’s education includes degrees in International Business, Multicultural Education, and Instructional Design, which has shaped her into an expert in both computer and soft skills training. This foundation has led her to conduct over 5,000 events across 49 US States and 27 countries, collaborating with top Fortune 500 companies, including 6 of the current top 10. Her credentials as a Microsoft Partner and Certified Trainer further support her ability to deliver impactful training.

Jason M. Torf is a bankruptcy and creditors’ rights partner in the law firm Tucker Ellis LLP. Jason regularly represents clients in helping them solve their problems with troubled customers, both in bankruptcy proceedings and otherwise. Jason is a frequent speaker to NACM and other credit groups to help them understand practical steps their companies can utilize to minimize risk and maximize their recovery when dealing with a financially troubled customer.

Melvin Ucelo is the Corporate Credit Manager for Parker Hannifin Corporation in Cleveland, Ohio.

Martin Vasquez is the Enterprise Practice Leader of Trade & Supply Chain Finance at BankUnited, N.A. He also leads the LATAM Initiative for the Bank, which primarily focuses on mid-size LATAM importers/exporters that are doing business with US market. Martin is also board member of the International Trade and Forfaiting Association (ITFA) for Latin America. Martin has a Master of International Business Administration. With over 18 years of experience in Trade & Supply Chain Finance and International Corporate Banking, Martin Vasquez has extensive knowledge structuring trade finance and working capital solutions for domestic and international companies with and without the support of Private Insurance, Eximbank and/or Export Credit Agencies.

After three decades as a member and volunteer for the National Association of Credit Management (NACM) and the Credit and Financial Development Division (CFDD), Nancy Watson-Pistole CCE ICCE has committed herself to mentoring credit professionals and fostering their personal and professional growth while in retirement. She graduated Summa Cum Laude from the University of Central Missouri, received her CCE designation in 1996, the CICP in 2006, and the ICCE in 2012. Nancy received CFDD’s National Distinguished Member Award in 2004, served as the CFDD National Chair in 2007, served on numerous local and national committees since 1995, and continues to serve CFDD locally and nationally.

She takes pride in organizing and conducting educational seminars tailored to the needs of credit professionals. These seminars are designed to provide valuable insights, practical knowledge, and advanced skills that are essential for career advancement. Understanding the importance of staying current in an ever-evolving field, she dedicates countless hours to meticulously researching topics and ensuring that the material presented is both comprehensive and up to date.

Nancy believes it is a privilege to contribute to the professional community and to foster a culture of continuous learning and development. Her dedication to mentoring and education is a testament to her belief in the transformative power of knowledge and the importance of nurturing the next generation of credit professionals.

Brett Wegner is the Director of Accounts Receivable Operations at Summit Companies.  With over 30 years of experience in both large and small companies, he brings a wealth of experience to the conversation.  Previous companies include Target, Archer Daniels Midland, Cargill, Kemps, Flagstone Foods, Post Consumer Brands and his current employer Summit Companies.  Brett has managed or transformed the following functional areas: Credit Management, Accounts Receivable, Collections, Disputes, Cash Application, Acquisitions, Customer Service, Accounts Payable, Travel and Expense and Analytics.  He considers himself a People first leader with a strong focus on culture, development and having a positive influence on everyone he meets.  He’s served on the Executive Board at NACM North Central and has a degree in Economics and Statistics from the University of MN – Twin Cities.  On a personal note, he just celebrated 26 years of marriage with his wife Julie and has 2 grown children (Nick-25 and Evie-21).  He continues to develop his side gig non-profit called Random Axe of Kindness that produces unique items, sells those items and gives away 100% of the proceeds to Random Acts of Kindness.  

Kevin Wiley is an attorney with the Hicks Law Group in Dallas, Texas. He focuses his practice in the area of corporate bankruptcy where he consistently obtains favorable results for small to mid-size companies seeking to protect their rights over the course of adversary litigation during bankruptcy proceedings. Additionally, Mr. Wiley’s litigation practice includes representing creditors during post-judgment collection proceedings such as garnishments, turnover actions and post-judgment depositions. Over his seventeen years of practicing bankruptcy law, Mr. Wiley’s clientele has included individuals and organizations involved in construction litigation, the sports and entertainment industry, oil and gas entities, private equity firms, independent insurance agencies, and securities firms. Mr. Wiley’s practice also involves a variety of complex commercial transactions. He assists and advises clients on forming corporate entities such as limited liability companies, corporations under Sub-Chapter (S) and (C), limited partnerships, tax exempt entities pursuant to 501(c)(3) of the Internal Revenue Code, and joint ventures.

Mr. Wiley is an Adjunct Professor of Bankruptcy Law for El Centro College of Dallas and also serves on the Alumni Board for the Dallas Chapter of St. Mary’s University Law School.  He earned his Bachelor’s degree from Rhodes College, his Masters from Trinity University and his Juris Doctorate from St. Mary’s University School of Law.

Alaina Worden, CCE, shines as Carson’s Credit & Collection Manager, boasting an impressive background with over 25 years of experience in the construction, trucking, and fuel industries. Known for her expertise in optimizing credit workflows, Alaina is a sought-after speaker at professional conferences and a dedicated mentor to aspiring credit professionals. Leading by example, she serves as the Chair on the NACM Commercial Services Foundation Board, President of the CFDD Portland Chapter Board, and a Director on the CFDD National Board. Alaina’s outstanding contributions have earned her multiple prestigious awards, including recognition as a Carson Circle of Excellence Award winner, CFDD National Distinguished Member Award, and The CFDD Shining Start award showcasing her unwavering commitment to the industry.

Alaina earned her CBA in 2018, her CBF in 2020 and her CCE in 2021.

Brian Work, CCE, CCRA, ICCE is an executive director in the Global Receivables and Trade Finance division of Wells Fargo Bank. He has over 20 years of experience in banking with knowledge in international trade and factoring. Brian has had several roles throughout the years working within the retail banking, business banking and the commercial banking divisions, currently focused on international trade with banks in the LATAM market to support the needs of commercial and corporate banking clients. Brian has been an active member and participant in all the education programs of the NACM and FCIB for over 10 years.

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Jon Yormick is an International Business and Trade Attorney at Yormick Law LLC in Cleveland, Ohio.

Brittany Yvon joined OMG, Inc in Agawam, Massachusetts as an Accounts Receivable Specialist in July of 2016. In May 2021, she was promoted to Credit Manager. Brittany joined NACM in 2021 when she entered the NACM Connect Emerging Leaders program. She has been active with both National and Connect and has been instrumental in helping the NACM Connect membership team get programs up and running in Connecticut and has participated in the area’s quarterly meetings. She is also a member of the NACM Connect Education Committee where she has helped plan the 2023 and 2024 Connect conferences. She attended the Chicago Conference as a student and volunteer in 2023 and in 2024 she was on a panel discussing cash forecasting.

Brittany earning the CICP designation in November 2021 and her CBA in June 2023.

Outside of NACM, in 2023 Brittany won an industry award from HBS Dealer Magazine naming her as a Rising Star in its annual Top Women in Hardware and Building Supply, selected from among a record-breaking number of nominations of up and coming and high performing industry leaders. Brittany won the 2024 national Emerging Leader Award which was bestowed on her at the Las Vegas Credit Congress.

In January 2025, Brittany became the Credit Manager at Seaboard International Forest Products in Nashua, New Hampshire.

As of April 2025, Brittany is part of the NACM Connect Board of Directors.

In her free time, Brittany enjoys working out, going for walks with her dog Mojito, going to country concerts, traveling, and spending time with her family.

Martin Zorn joined Kamakura Corporation in January 2011 and was its President and COO and a member of the Board prior to the acquisition by SAS in June 2022.  Following the acquisition, he became responsible for building the Risk Data and Analytics business within SAS as well as completing the integration of Kamakura into SAS.

Mr. Zorn is a twenty-one-year veteran of Wachovia Bank where he was in corporate banking and capital markets.  Mr. Zorn has been involved in financial advisory engagements including structuring and arranging growth capital, financing mergers and acquisitions and hedging interest rate risk.  He created an emerging growth and technology practice while he was in the Research Triangle and was active with an early-stage life science venture fund.  His clients have ranged from global leaders to technology start-ups. 

After Wachovia he was with two small cap mid-cap turnarounds where he served as the CFO and COO and was a member of the adjunct faculty at the University of Southern Indiana where he was an instructor in investments and business finance.

He serves as the Chairman of the Board of the Arcadia Family of Companies in Honolulu.

Mr. Zorn is a graduate of Vanderbilt University where he earned his Bachelor of Arts degree in economics.   He completed the executive management program at Duke University’s Fuqua School of Business.