Cancellation and Payment Information

Payment of Fees
Exhibitors must make required payment in full for their onsite booth space and/or online booth space and sponsorships and promotions by March 8, 2021 for Virtual Plus and July 1, 2021 for Kansas City. Thereafter exhibitors are further responsible for ensuring that there are no outstanding amounts owed by them to NACM. Exhibitors will not be issued a service kit or appear online until payment in full is received. If payment is not received 10 days prior to the start of the virtual meeting NACM will not allow for the display of the online booth, access to the attendee roster or allow booth personnel entrance to Virtual Plus Credit Congress.


Kansas City - Cancellation of Exhibit Space
Payment in full is due upon assignment of space as stated in contract. In the event of a cancellation received in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. after July 1, 2021, booth payments are not refundable. Written cancellations made prior to July 1, 2021 are subject to a $250.00 processing fee. NACM shall not be liable for interest on any amount refunded. Refunds will be made in the manner in which the original payment was made. Please allow 10 to 14 days for processing.


Collection agencies and law firms are ineligible to participate in the virtual expo. Should the in-person event not be held in 2021, full refunds will be issued for booth reservations, minus a $250.00 processing fee.

Should the onsite Credit Congress in Kansas City be cancelled, all fees paid will be refunded minus a $250.00 processing fee. Refunds will be made in the form which the original payment was made. Please allow 10 to 14 days for processing.


We have every intention of holding both events. Should something unforeseen or beyond our control occur and we are forced to cancel the in-person meeting, we will still present Credit Congress Virtual Plus. We, therefore, encourage registration in both events to ensure that you have maximum exposure and are prepared for all eventualities.  Sponsorships will carry over to the Virtual Plus Credit Congress as it will go on as scheduled.


Safety Protocols

Please be aware that safety protocols will be in place to keep our delegates, exhibitors and staff safe during the in-person event. For example, we will be having a separate registration location for exhibitors to help reduce group sizes and line wait time. This may also include the wearing of masks when not eating or drinking, maintaining social distance and modifications to the schedule as needed. As the state of the COVID-19 pandemic is fluid, we anticipate changes to the exact requirements as we move closer to the event. Please be sure to check back to our Credit Congress website frequently to stay abreast of any evolving safety protocols that may be required of all participants.