IUG Agenda

International Utility Group


8:00am-10:30am NACM General Session
12:00-12:45pm 19th Annual International Utility Group Luncheon





International Utility Group Meeting

Presiding Officer -
– Introductions, Announcements, Treasurer’s Report & Address by
NACM National Representative

Topic: State of the Economy

  • Current state
  • Outlook for the next 12 months
  • Impacts to the utility consumer

Presenter: Chris Kuehl, Ph.D., Armada Corporate Intelligence


Topic: Legislative Update

  • New laws/changes to legislation
  • Low Income & Energy Assistance Programs
  • Regulatory challenges facing utilities
  • Impact of non-compliance

Presenters: Jonathan Weisgall, MidAmerican Energy Holdings Company

2:30-2:45pm Break

Topic: Consumer Finance Protection Bureau


  • Agency structure and charter
  • Oversight of the utilities industry
  • Impact to the Credit & Collection functions of utilities
  • Compliance/Enforcement

Presenter: TBA



Topic: Fraud Prevention

  • Recent Trends
  • Impact of Fraud
  • Preventative Measures
  • Recommended Fraud Prevention Resources

Presenter: TBA

4:15-5:00pm Open Discussion of Current Issues – All Attendees
Hot Topics
5:00pm Closing Remarks/Reminders
6:30pm Sponsored Event: TBA



1:00-1:15pm Presiding Officer - Announcements
Address by NACM-National Representative

Topic: Smart Meters Installed...Now What?

  • Meter Data Management
  • Managing and Detecting Theft
  • New developments

Presenter: Ted Williams, San Diego Gas & Electric and Lydia Bentley


Topic: Remote Connection and Disconnection

  • Balancing current regulation with new technology
  • Impacts to customer experience

Presenter: Panel Discussion


Topic: Smart Meter Opt – Out Programs

  • State by State Regulations
  • Opt Out Reasons
  • Opt Out by Utility Type
  • Cost to serve
  • Commercial vs. Residential

Presenter: Debbie Smithee, SMUD

3:15-3:45pm Break

Open Discussion of Current Issues – All Attendees
Hot Topics

4:15-4:45pm Officer, Nominations, Announcements and Adjournment
4:45 Officers, Counselors, Editors, Directors Meeting
6:30pm Sponsored Event: TBA



Tour of Zappos Call Center 9:00 AM
Transportation Provided


For more iug_logoinformation on the International Utility Group (IUG), please visit their web page or contact the IUG Secretary, Dick Schauger, at 941-462-1231 or This email address is being protected from spambots. You need JavaScript enabled to view it. .

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